FAQs

Frequently Asked Questions

What is the benefit of ongoing maintenance?
Your Natural Stone surfaces will look nicer for longer and save you from expensive restoration costs. For example, depending on your project, it may cost $500 yearly to maintain your Natural Stone floors, but if you wait five years, that could jump into the thousands for restoration. Even worse, if you wait that long, your floors will look dirty and dingy after years of heavy traffic and possibly have scratches and etches.
What happens if I don't maintain my Natural Stone surfaces?

Over time, your stone surfaces will dull and lose their polished or honed finish, resulting in a natural patina look with scratches and dirt caused by daily use. To maintain your investment and the aesthetic appeal that you love, it’s essential to hire the professionals at Tile Tech to help care for and preserve your Natural Stone surfaces.

Will Tile Tech come out regularly to maintain my Stone?

Yes. Tile Tech can provide you with yearly reminders that it’s time to have your Natural Stone surfaces inspected. We also provide free inspections along with no-cost, no-obligation quotes.

How do I know if my Granite was sealed?

You can do a simple water test to determine if your Granite is sealed. If sealed, your Granite will repel water without leaving any dark marks after 5 minutes.

 

  1. Take half a cup of water and pour it on your Granite surface. The water will bead up.
  2. Run your hand through the water, and you will notice that it will not spread out.
  3. Leave the water there for 5 minutes before wiping it up.
  4. If your Granite is sealed, it won’t appear wet and will look like its surrounding areas.
  5. If a shadow is evident, your Granite surface isn’t sealed.

 

Why do I see etches (dull spots and watermarks) on my Marble that was sealed?

Sealed Marble will repel oil and water for 5 minutes. However, Marble can still be damaged by acidic cleaning products, drinks, and food. Because calcium is a key element of Marble, a dull whitish mark can occur when acid meets calcium. This is a chemical reaction that cannot be prevented. While a penetrating sealer can help slow down the effects of etching caused by a chemical reaction, it cannot prevent it from happening.

Why do my Marble surfaces have an inconsistent reflection?

Marble is made up of different elements. The earth compresses these elements and is susceptible to natural occurrences such as earthquakes. This creates cracks and fissures that are filled with other mineral deposits over time. The different minerals in your Marble surfaces reflect or refract light differently. This results in inconsistent reflection that follows the veins or other mineral deposits in Marble.

Why am I getting water rings if my Marble or Granite has been sealed?

Penetrating sealers help to repel oil and water for up to 5 minutes. It acts like Scotch Guard on your carpet or furniture. However, condensation from a cold beverage usually stays in place for more than 5 minutes. This allows moisture to penetrate your Marble or Granite surface, discoloring the Stone for a short time. When the moisture eventually evaporates, the surface of your Natural Stone will return to normal.

Why does my new Grout not match my old Grout?

Colored Grout is produced in large batches with a lot number associated with it. However, a specific color produced during a certain year may not match the exact shade a few years later, resulting in a different look. Other factors that can change the color of Grout include the temperature of water used to mix it and the humidity in the air when your Grout is curing.

 

Patina also plays a role in not matching the color of the Grout. Cleaners used to clean your hard surfaces can also affect Grout color over time. Therefore, the Grout color used to repair existing Grout will blend but won’t match exactly.

Why is there a crack in my kitchen sink that seems to be growing?
Multiple factors contribute to this situation. The most common reason for cracking in the front or behind a sink is with the caulking or Silicone seal between an under-mounted sink and the counter. When a gap in the caulking or Silicone seal caused by mildew accumulates, water travels through the counter-sink joint, finding a path of least resistance. The plywood sub-top keeps the moisture trapped in the area. The moister will then build up and wick up into the Granite slab.  In addition, there is a metal rod installed on either side of the sink to hold the Granite slab into place. It’s put there to strengthen the area for transport and installation. When moisture wicks up through the Granite, it eventually finds its way to the metal bar, causing it to rust. The pressure that rust causes are what makes the Granite start to crack. Combined with moisture and water from the sink, this speeds up the oxidizing (rust) process. This results in the crack growing longer and wider in a short amount of time.  The best way to avoid this situation is to replace the Silicone seal at the counter-sink joint every 18 to 24 months. Tile Tech can provide you with regular maintenance to repair your counter-sink joint. Additionally, if you are the owner of a cracked Granite counter, Tile Tech can also help fix this.
Why don't you guarantee your Granite repair work after six months?

Tile Tech cannot control the environment of your kitchen or bathroom after we leave. If something goes wrong within six months, and the repair is compromised because of a faulty product, we will rework the area. Sometimes, a crack may be caused by heat and moisture from other sources, such as a dishwasher or sub-top movement, outside of Tile Tech’s scope of work.

What's the difference between Quartz and Quartzite materials?
Most Quartz materials are made with resin. These resins are not UV stable and are not recommended for exterior use. This means if your kitchen Quartz slab is near a window that gets too much sunlight, the resin can turn yellow. Furthermore, the resin in Quartz is softer than the actual Quartz material. This can result in unwanted scratches. Please see the following link for more information concerning the difference between Quartz and Quartzite materials https://www.bobvila.com/articles/Quartz-vs-Quartzite/.
Why do my Quartz counters look scratched and discolored when I was told it was harder than Granite?
As we mentioned above, most Quartz products are made with a resin that is softer than the actual Quartz material. This can result in unwanted scratches to the resin. Please see the following link for more information concerning Quartz products https://www.bobvila.com/articles/Quartz-vs-Quartzite/.
Why does Natural Stone restoration cost so much?

Compared to carpet and furniture cleaning, restoration can seem much more costly. This is because removing dirt, discoloration, and sub-surface blemishes like scratches and etches from the Stone takes more time. 

Furthermore, special abrasives and products are needed to restore your stone surfaces. Even different types of Stone need different types of care and equipment to clean and restore them. Hiring the professionals at Tile Tech will ensure the correct products and techniques are used on your Stone to restore it to like-new conditions.

Do you charge an inspection and estimate fee?

No. We only charge inspection and estimate fees under special circumstances, such as in out-of-service areas. However, we will inform you of this before scheduling an inspection and estimate.

Will there be dust during the restoration process of Natural Stone?

No. There will be no dust during the restoration process for Natural Stone. At Tile Tech, we only use water that keeps any dust in mud form, preventing it from going into the air.

How will surrounding areas be protected?

At Tile Tech, we will assess all surrounding areas before the restoration process. We will protect all cabinets, baseboards, carpets, and other areas with plastic.

Why can't I remove the stains on my Natural Stone?

Some stains on your Natural Stone can be removed with light polishing. However, others may have etched the Stone, meaning an acidic substance has come into contact with the calcium base of your Natural Stone. Tile Tech will have to grind and polish your Natural Stone to remove these etch marks

How do I maintain my Natural Stone on a daily/weekly basis?

At Tile Tech, we recommend using an untreated microfiber cloth or mop in high-traffic areas to remove any dirt, sand, or other debris. We also recommend using a ph neutral stone cleaner on a damp mop. Always avoid any acid cleaners such as bathroom and Ceramic cleaners.

What is the best Stone you recommend for kitchen counters?

At Tile Tech, we recommend Granite counters because they are more durable than any other stone. Because of its durability, it’s much harder for it to become etched. It also keeps its sheen much longer than any other Natural Stone.

How often should Natural Stone be sealed?

This depends on the location of the Stone and the amount of traffic it receives. For example, showers and countertops are used throughout the day. At Tile Tech, we recommend having these areas sealed every 6-8 months. Other areas may need to be sealed every 12-18 months or every few years. Contact us for more information for a free evaluation of your specific situation.

What is the difference between cleaning and restoring Natural Stone?

Cleaning Natural Stone involves a floor or handheld machine that buffs stone surfaces with a neutral cleaner. Stone restoration involves fixing any damages to the stone surface. At Tile Tech we use floor or handheld machines to remove stains and scratches while flattening uneven surfaces before professionally polishing your Natural Stone.

What causes the breakdown of Natural Stone?

Typically, the surfaces of your Natural Stone become dulled or damaged due to high traffic, resulting in light or deep scratches and round spots. The friction from high traffic and dirt will wear down the surface of the Stone over time. This results in the factory finish being worn off, leaving a bare, unprotected surface that’s highly vulnerable to further damaging the Stone.